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Service Desk Analyst

Annual Salary: £20,500 a year
Area:
Job REF: D1907
Published Date: 04-21-2022

Role and Company:

My client delivers Network and Cloud (AWS or Azure) support to public and private sector organisations. They are passionate about technology, and they aim to give efficient customer service and excellent IT support, as well as innovative fix solutions.

They are looking for a Service Desk Analyst to join their team near Leeds. The successful candidate will be an outgoing individual who is computer literate and has some customer service experience.

Responsibilities:

Main responsibilities will include:

·Replying to inbound calls/emails, providing solutions as a 1st point of contact and escalating to management when necessary

·Understanding and diagnosing technical problems at 1st level

·Administration of services, portals, etc

·Ensuring company policies and procedures are followed throughout

·The Service Desk Analyst will complete an ITIv3/v4 course if they are not already qualified

Skills:

·Microsoft Office skills to a good level

·Experience working in a customer service environment would be highly beneficial

·Knowledge of ITIL framework preferable

Opportunity:

This is a great opportunity for a Service Desk Analyst to join my client who are committed to offering an excellent workplace with flexible working, career progression (examples include Team Lead roles, 2nd line support analyst, other analyst roles within the company or move to other departments internally)

If this is of interest or you would like more information, then please get in touch and either call Anastasia at Dome Recruitment on 0208 2466 098 or email her.