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Salesforce Administrator / Engineer

Annual Salary: 60 000
Area:
Job REF: D1762
Published Date: 05-15-2019

To further accelerate the growth and strengthening of the company’s leading position, they are looking for a top-notch Application Expert!

You will not only support, administer and configure their CRM systems and business applications, but you will also be developing and implementing changes to processes and coordinating internal projects to keep raising the bar of performance. You will report to the IT Manager for their CRM systems, working in an international, rapidly changing environment.

Company

My client is a global research and development organization. They are well-established and offer great career progression.

Responsibilities

We are looking for the best and brightest mind in application support and administration to join. The experience and future opportunities will include the following:
• Provide effective and efficient support around these platforms and applications, resolving functional, user and system related issues and queries, as well as executing or coordinating necessary development requests.
• Manage service incidents from users and requests from internal stakeholders and follow up with external suppliers where necessary. Close the feedback loop as good as possible.
• Determine priorities of issues and requests based on business value and impact, versus cost and effort, aiming to prioritize and coordinate workload, setting the right expectations with stakeholders and ensuring visibility on progress, status and timelines.
• Understand business requirements and translate them into a technical reality that is maintainable.
• Provide training and coaching to users on system utilization and best practices.
• Manage User Acceptance Testing during system upgrades, extensions, and integrations and ensure expected functionality prior to approval.
• Manage senior stakeholders, while being hands-on and able to dive deep and analyze systems, processes, and data effectively – not afraid to “roll up sleeves”.
• Lead or assist in the planning, implementation, and introduction of internal projects.

 

Requirements

To be successful as an Application Expert, we have the following profile in mind:
At least 3 years’ experience in administration and support of Salesforce and/or Microsoft Dynamics 365.
Experience with APEX/JAVA/SQL/PHP/CSS/HTML is strong pluses.
Excellent and proactive system support, administration and configuration skills.
Experience with data analysis and reporting tools, being able to translate data into information and vice versa.
Proven presentation, communication, and organizational skills, with the ability to adapt complex technical topics and applying it to audiences with different knowledge levels and responsibilities.
Critical and result orientated with an eye for detail and the ability to prioritize tasks.
Team player with the ability to work autonomously.
An additional plus is to be open to learn and grasp data integrations into any of the new age platforms using Extract Transform Load Tools, and tapping into AI, deep machine learning through operational practice, as well as willing to work in an international environment.

Benefits

A company culture that likes to work and play hard.
25 annual leave days with the option to buy up to 10 days.
Unlimited access to LinkedIn learning.
Discounts on various shops, restaurants, bars, gyms, etc.
Referral bonus system (half month of salary per hired candidate).
Yearly merit review.
Social committee: office parties with food and drinks.
Health insurance discounts and contributory pension scheme.

If this opportunity is of interested, please call Debs on 020824 66076 or email her on debs.blondeau@domerecruitment.com