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Project Manager

Annual Salary: £38,000
Job REF: D1782
Published Date: 07-12-2019

The Company:

A leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by their highly skilled teams from our privately owned, UK based multi-million-pound infrastructure.

Job Description:

The aim of the Project Manager is to manage Customer requests across our portfolio of services and will include: WLR/WLCA, Porting, Mobile, CPS, ICT, Wireless, WAN & LAN services, IAAS, VOIP. These requests may comprise of new service requests, transfer or change of service or cessation of service.

The Project Manager will be responsible for managing the process from receipt of the order through to first bill generation and assisting with the transition of the service into Support.

Key Responsibilities:

Duties will include, but are not restricted to the following:

  • Responsibility for individual projects assigned to them.
  • Responsible for managing (internal and external) customer calls, orders and emails to ensure that service requests (to provide advice, documentation, respond to queries, resolve issues) are responded to in a timely and efficient manner and in line with the company SLAs and KPIs.
  • To process Customer requests within 24 hours and ensure that the request is recorded accurately on the company’s IT systems
  • Ensure that Projects are validated and acknowledged with the customer so that the project scope is fully understood prior to commencement of work.
  • Production of project management governance documentation (PID, Project Plan, Risk Log, etc) as required by the project.
  • Acknowledge and send confirmations back to the customer in every case, detailing Project references and expected dates, using Company or Customer defined templates as appropriate
  • Create regular Highlight reports (or other agreed method) to provide the customer with regular updates on project progress.
  • To monitor and manage any query within 24 hours to ensure that delay is kept to an absolute minimum on delivery of service
  • Track and control project work in progress from acceptance through to completion to ensure that the customer is kept advised on progress, issues and problems
  • Liaise with internal teams and third parties in order to complete the Project.
  • Proactively monitor project deliverables to ensure delivery on time first time
  • Schedule engineer site visits and manages engineer resources
  • Manage project Procurement on internal systems
  • Maintain and update the in-house system databases.

Person Specification

The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have the following skills, attributes and experience:

  • Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally
  • Customer-focused
  • Professional, positive and friendly
  • Highly self-motivated
  • Ability to work well under pressure within a busy environment and prioritise tasks accordingly
  • Committed to delivering high-quality work
  • Excellent attention to detail, accuracy, time management, organisational and administrative skills


You should preferably have the following skills, attributes and experience:

  • Experience in an ISP/ICT environment
  • Experience in managing customer relationships and issues
  • Experience of service provider WLR/WLCA, Porting, Mobile, CPS, ICT, Wireless, WAN & LAN IAAS, VOIP provisioning including relevant processes, is essential.
  • PRINCE2 Foundation certification – Mandatory
  • PRINCE2 Practitioner – Desirable