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Project Management Officer – Part Time

Annual Salary: £60,000 Pro Rata
Job REF: D1716
Published Date: 03-01-2019

My Client organization has an aggressive goal to grow the Professional and Learning Services business. As part of the business transformation, a Program Manager is required to lead the EMEA Program and Resource Management Office. The role will report to the Global PMO lead and will be responsible for supporting the evolution of the Global Delivery Organization’s methodologies, tools and procedures to be best-in-class. Additionally, the role will be responsible for resource management, skill development and capacity planning for the EMEA team.

Responsibilities

  • Contribute to the design and implementation of next generation project management methodology, standards and tools to drive and facilitate delivery excellence
  • Lead the execution of EMEA PMO governance, reporting and review framework to provide a holistic view of all organisational project activity including aspects relating to scope, schedule, budget and customer satisfaction
  • Provide metrics and analysis across all EMEA programs and projects to enable focussed and effective decision making
  • Manage interdependencies and coordination across projects to ensure that information relating to project deliverables, risks and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated
  • Foster collaborative and mutually supportive relationships with project leaders and stakeholders, assess cross-functional project team capability, provide coaching, training and support to enhance the team’s project/program management capability, and improve collaborative development and project results
  • Facilitate sharing of best practices through informal communities, collaboration and / or formal training to enable a consistent approach across all projects
  • Track project benefits realisation and lessons learnt activities to feed into on-going improvements
  • Execute Resource Management methodologies, including skill sets development, capacity planning, annual resource planning and resource utilization
  • Ensure resource load balance across the region and flexible workforce planning for agile delivery readiness and scale
  • Manage regional market coverage model mapping resources and skills to geographic delivery priorities
  • Build and maintain resource management practices and tools, send out reports on capacity utilization, skill inventory and gaps
  • Proactively review capacity against deliverables and guide skill development efforts, hiring and 3rd party partnerships working closely with regional Professional Services Delivery lead.
  • Support “Customer First” initiatives to advance customer loyalty and Net Promoter Scores
  • Maintain ISO certification for PMO practices

 

Qualifications / Skills

Education

  • Degree qualified, Bachelor’s Degree in relevant discipline

 

Leadership Skills

  • Strong leadership in a matrix environment
  • Ability to lead through influence and collaborate effectively across functions and remote teams, with a track record of maintaining strong relationships with key stakeholders
  • Process improvement oriented change-agent that is skilled in change management
  • Methodical, thorough, diligent with excellent organizational skills
  • Proactive self-starter that thrives in a fast-paced environment
  • Strong presentation and communication skills
  • Ability to be flexible by adapting quickly to changing priorities
  • Excellent attention to detail, both written and numerical, and commitment to quality
  • Comfortable with coordinating and collaborating with business teams to drive required decisions and outcomes

 

Experience

  • 5+ years’ experience within a PMO / RMO function, preferably in a technology / services environment
  • Experience of PSA tools and other supporting tools and methodologies
  • Proven ability to manage diverse and substantial change programs in a matrix management environment. MSP / PMP certification preferred.
  • Experience of prioritisation matrices and working with the business to determine appropriate project prioritisation
  • Experience of full project delivery lifecycle, with a working knowledge of multiple delivery methodologies across development and technical delivery disciplines
  • Experience creating and presenting management recommendations, analytics and insights.
  • Expert skills in MS Project, Excel, Power BI, Project, Visio, SharePoint