The Company

My client is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration.

Key Responsibilities:

• Communicate with customers on a highly technical level to provide immediate resolution where possible; ensuring tickets are managed and progressed correctly within the appropriate SLAs
• Work with customers to scope out, document, and implemented proposed changes to network solutions
• Together with the rest of the Network Support team, you will share an on-call rota and be an escalation point for service incidents
• Write and review code to create tools that help with the automation of repetitive activities, improve efficiencies, or aid troubleshooting
• Develop a deep technical understanding of the business product set, contributing towards the development and continual improvement of new and existing products
• Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training
• Develop and maintain customer-facing and internal documentation

Desirable Qualifications and Experience

• A minimum of 3 years of technical experience in a 3rd line or senior engineer role
• In-depth knowledge of and experience with major internet routing protocols; BGP, OSPF, etc.
• Experience in a service provider environment, specifically with MPLS technologies
• Experience with Cisco hardware and the associated Cisco software (IOS, NX-OS, CatOS, etc.)
• Excellent network analysis fundamentals and robust troubleshooting skills
• Excellent IP networking fundamentals and extensive experience in TCP, UDP, DNS & DHCP
• Experience with protocols and technologies such as STP, First Hop Redundancy Protocols, EtherChannel, QoS, NTP, 802.1x & NetFlow
• Candidates should also possess past experience with IPSec / Remote Access VPN technologies, Firewalls (ASA 55xx), Wireless (802.11x) & IT security best practices