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Network Support Specialist

Annual Salary: £40,000 + excellent benefits
Job REF: D1799
Published Date: 09-10-2019

The Company

My client is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration.

Key Responsibilities:

  • Communicate with customers on a highly technical level to provide immediate resolution where possible; ensuring tickets are managed and progressed correctly within the appropriate SLAs
  • Work with customers to scope out, document, and implemented proposed changes to network solutions
  • Together with the rest of the Network Support team, you will share an on-call rota and be an escalation point for service incidents
  • Write and review code to create tools that help with the automation of repetitive activities, improve efficiencies, or aid troubleshooting
  • Develop a deep technical understanding of the business product set, contributing towards the development and continual improvement of new and existing products
  • Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training
  • Develop and maintain customer-facing and internal documentation

Desirable Qualifications and Experience

  • A minimum of 3 years of technical experience in a 3rd line or senior engineer role
  • In-depth knowledge of and experience with major internet routing protocols; BGP, OSPF, etc.
  • Experience in a service provider environment, specifically with MPLS technologies
  • Experience with Cisco hardware and the associated Cisco software (IOS, NX-OS, CatOS, etc.)
  • Excellent network analysis fundamentals and robust troubleshooting skills
  • Excellent IP networking fundamentals and extensive experience in TCP, UDP, DNS & DHCP
  • Experience with protocols and technologies such as STP, First Hop Redundancy Protocols, EtherChannel, QoS, NTP, 802.1x & NetFlow
  • Candidates should also possess past experience with IPSec / Remote Access VPN technologies, Firewalls (ASA 55xx), Wireless (802.11x) & IT security best practices