
Network Support Specialist
The Company
My client is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration.
Key Responsibilities:
- Communicate with customers on a highly technical level to provide immediate resolution where possible; ensuring tickets are managed and progressed correctly within the appropriate SLAs
- Work with customers to scope out, document, and implemented proposed changes to network solutions
- Together with the rest of the Network Support team, you will share an on-call rota and be an escalation point for service incidents
- Write and review code to create tools that help with the automation of repetitive activities, improve efficiencies, or aid troubleshooting
- Develop a deep technical understanding of the business product set, contributing towards the development and continual improvement of new and existing products
- Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training
- Develop and maintain customer-facing and internal documentation
Desirable Qualifications and Experience
- A minimum of 3 years of technical experience in a 3rd line or senior engineer role
- In-depth knowledge of and experience with major internet routing protocols; BGP, OSPF, etc.
- Experience in a service provider environment, specifically with MPLS technologies
- Experience with Cisco hardware and the associated Cisco software (IOS, NX-OS, CatOS, etc.)
- Excellent network analysis fundamentals and robust troubleshooting skills
- Excellent IP networking fundamentals and extensive experience in TCP, UDP, DNS & DHCP
- Experience with protocols and technologies such as STP, First Hop Redundancy Protocols, EtherChannel, QoS, NTP, 802.1x & NetFlow
- Candidates should also possess past experience with IPSec / Remote Access VPN technologies, Firewalls (ASA 55xx), Wireless (802.11x) & IT security best practices