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Customer Sales Support Specialist

Annual Salary: Up to £35,000 + 20%
Job REF: D1744
Published Date: 04-03-2019

Fixed Term Contract till Jan 2020

Overview

A global leader in enterprise asset intelligence, designing and marketing speciality printers, mobile computing, data capture, radio frequency identification products and real-time locating systems.

My clients have a great opportunity to join their successful OEM Sales team as a Customer Sales Support Specialist for the EMEA region. This is a fixed term contract until January 2020 and you will be supporting the international team with key sales deals, updating SalesForce to support monthly sales forecasting, invoicing and producing quotes. You will have regular phone and email contact with the key partners and distributors across Europe.

This is a great time to join as they continue to grow and re-invest in their employees and R&D into new and emerging technology.

Responsibilities

  • RESPONSIBILITIES:
    • Provide support and enablement of the team to achieve the OEM EMEA Design Win, Booking and Revenue goals
    • In conjunction with the sales team, interfacing with our distributors and partners to support requests for pricing – Price Concession management and quoting, product information requests etc.
    • Initial handling of inbound lead enquiries and working with the team to determine the best way to proceed these to maximize our chances of winning
    • Support the team with Salesforce.com forecasting and attend weekly forecast review calls and team calls
    • Liaising with other departments who provide key support activities to the OEM Team: Marketing, Supply Chain, Legal, Product Business Unit/s, Engineering and Support
    • Input into the OEM EMEA Marketing planning process
    • Input into the continuous improvement process discussion for OEM EMEA – maximize selling time, increase revenue, optimize operating procedures of the sales team
    • Attend regular OEM EMEA meetings e.g. Quarterly Business Reviews (QBR), as well as companywide meetings such as Sales Kick-Off (SKO) Regional Partner Summits (RPS’s) etc.
    • Occasional attendance to customer partner meetings and events
    • Assist with the proactive approach to collaboration within the wider company
    • Training / Systems – Ensure full awareness of the commercial product offering, attend and complete online training tools as they become available in a timely manner.

QUALIFICATIONS AND EXPERIENCE

    • Minimum 1 years’ experience in a sales support or similar position
    • Excellent communication skills – both written and verbal
    • Fluent in English – Other languages are of benefit but not a necessity
    • Able to establish and build remote touch relationships and be customer focused
    • Analytical skills
    • Product knowledge
    • Self-management – a self-starter, motivated and organized and be able to work on their own but as part of a wider team that is spread over multiple countries
    • Flexible in approach
    • MS Office including Excel and PowerPoint and experience of SFDC (Salesforce) is desirable

If this is of interest to you, please get in touch with Fluke on 0208 246 6077 or email your up to date CV to fluke@domerecruitment.com.