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Customer Experience Specialist

Annual Salary: Up to £50k + benefits
Job REF: D1750
Published Date: 04-04-2019

Up to £50k + car allowance + benefits
High Wycombe

The company
Our client manufactures and sells hardware and software business solutions to public and private sector through marking, tracking and computer printing technologies.

The role:
As the Customer Experience Specialist you will act as the primary contact overseeing customer satisfaction for global accounts across the UK and Ireland.
You will be responsible for managing the post-sales relationship and become the trusted advisor enhancing the customer experience with company services and products.

Responsibilities:

  • Leading regular customer and partner meetings to review service plans and recommends improvement to services
  • Advising clients and introduce client to new offerings / upsell to assist client in solving business problems
  • Deliver cost reduction goals and demonstrates ownership of revenue goals
  • Interpret data provided by the customer and provide regular updates to management to help drive effective business decisions
  • Ensure territory/vertical readiness for new product and offer launches
  • Negotiate and drive large service contract renewals to completion, utilising pricing and service offerings

Key Skills and Competencies:

  • Minimum of 5 – 8 years of experience in a similar position
  • Strong communication skills
  • Good working knowledge of Microsoft Word, Excel and Outlook
  • Excellent customer service
  • Solid professional work behaviours (attendance, teamwork, time management)
  • Able to demonstrate an understanding of key financial factors
  • Intermediate to advanced skills in delegation and follow up
  • Ability to design and deliver reports for clients

Opportunity
This is a fantastic opportunity for a Customer Experience Specialist to join our client who is committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded.