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Account Manager

Annual Salary: £40,000 - £50,000 + OTE
Job REF: D1736
Published Date: 03-19-2019

Job Description




Reporting to the Head of Commercial Account Management, the primary function of this role is to drive the sales engagement for existing customers in the Commercial Sector in the UK. In addition this role is responsible for identifying and winning new customers to my client using initiatives to expand presence within the Commercial sector.


The successful candidate will be able to demonstrate dedication, drive and ambition with an ability to work comfortably in a dynamic environment. The candidate will need to apply themselves to a diverse range of tasks, including developing, leading and executing the sales strategy into the sector and ensuring every element of proposition is promoted, progressed and optimised.


The candidate must be highly organised and capable of prioritising workload based on the customer’s expectations. It is also important that the candidate demonstrates the necessary communication and interpersonal skills to interact with and present to customers at a high level. This position will require proven competent sales experience preferably within the communications/IT services sector. It will also require an understanding of the market place and the requirements of our customers.




  • Growth, development and management of the existing account base.
  • Acquisition of new brand names to the Portfolio.
  • Manage customer relationships in order to grow and retain existing customer revenues.
  • Introduce, actively promote and sell new IT services from across the group portfolio to new and existing customers.
  • Performance will be measured against pre-defined targets for growth of the existing and new customer margin.
  • The Account Management role is to manage each assigned customer through regular contact by telephone, email, face to face customer review /re-sign meetings.
  • Prepare and submit all documentation relating to existing customer contracts to enable changes to be made as/when required.
  • Prepare and maintain on CRM a monthly forecast and pipeline reports to your direct report for inclusion in the sales forecasts.
  • Pro-actively manage defined customers to ensure that customer service expectations across the organization are being met.
  • Build new and maintain existing customer relationships.
  • Aid in the processing and prompt payment of invoices by your customer base
  • Manage and update customer records on internal CRM system and contract system
  • Being customer focused with an approach that is co-operative and flexible, whilst, maintaining a diplomatic and organized approach, even under pressure.
  • Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
  • Periodically review Security Policies – centrally hosted on the Intranet – to ensure full compliance with current legal, regulatory and company requirements.


Knowledge, Skills, Experience


  • Sales experience preferred within the communications/IT services sector.
  • Experience in creating, managing, negotiating and closing service contracts
  • An understanding of the market place and the requirements of our customers.
  • Clearly articulate how IT Solutions deliver Customer Business Value
  • Degree standard (desirable) OR significant demonstrable experience within the Commercial Sector.
  • Be able to establish consistent thorough pipeline management, of at least three times target in any given period.
  • Be able to deliver against all key commission plan targets (margin/order intake).
  • Be able to demonstrate clear sales ability with proven targets.
  • Be able to accurately forecast monthly commitment.
  • Enthusiastic and self-motivated
  • Excellent communication skills


Working Location/Environment