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2nd line Support Analyst

Annual Salary: 25-30k
Job REF: D1914
Published Date: 05-03-2022

Role and Company:


My client delivers technical support to membership and non-profit organisations. They are passionate about technology, and they aim to give efficient customer service and excellent IT support, as well as innovative fix solutions.


They are looking for a Service Desk Analyst to join their team in Surrey. The successful candidate will be an outgoing individual who is computer literate and has some customer service experience.




Main responsibilities will include:


  • Troubleshoot issues that have been escalated to you from the 1st line team
  • Management of own ticket queue and priority of tickets that are assigned
  • Administration of services, portals, etc
  • Escalate to 3rd line support when needed
  • Ensuring company policies and procedures are followed throughout
  • Efficient and time management and excellent customer service throughout




  • Excellent interpersonal skills
  • Experience working in a customer service environment would be highly beneficial
  • Have 1 -2 years’ experience within a customer-facing environment dealing with customers
  • Knowledge of Microsoft Dynamics CRM /365 (CRM versions: 2011/2013/2015/2016/365) and SQL and Database Management as well as Software Development Background (C# and JavaScript) or infrastructure background would be preferrable





This is a great opportunity for a 2nd line Support Analyst to join my client who are committed to offering an excellent workplace with flexible working and career progression.


If this is of interest or you would like more information, then please get in touch and either call Anastasia at Dome Recruitment on 0208 2466 098 or email her at