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1st Line Support Consultant

Annual Salary: Up to £25k + excellent benefits
Job REF: D1756
Published Date: 04-24-2019

Company description:

This is a great opportunity to join a friendly, growing, IT managed services company who support organisations with a range of IT, Cybersecurity and Cloud services.

The role:

We’re looking for an experienced and enthusiastic 1st Line Support Consultant to work as part of a friendly support team to act as the first point of contact for all customer queries.

You will deal with a variety of users and businesses, from small to large, corporate to charity, IT savvy to the technically challenged and help resolve technical queries raised by phone, web or email. This genuinely is a great opportunity for someone who is hungry for a career in IT.

On a day to day basis you will:

  • Help clients with any tech question they need to raise, by phone, web or email.
  • Manage your own case load, answer issues within a defined SLA, escalate calls within the 1st, 2nd and 3rd line tiers, and liaise with third parties to find a speedy resolution to client’s issues.
  • Research issues for which you don’t have an immediate answer.
  • Work alongside the wider team, to manage client issues that might need input from other stakeholders.

You will ideally have:

  • Experience of working in a professional IT team or service provider
  • The ability to be self motivated and highly organised.
  • The ability to keep it simple
  • Experience of dealing with a wide range of tech products, from PC to server, printer to firewall, Operating System to Security software.
  • The ability to remain calm and to make clients feel that they are important

This genuinely is a great opportunity for someone who is hungry for a career in IT.