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1st Line Support Analyst

Annual Salary: 20-25k
Job REF: D1912
Published Date: 05-03-2022

Role and Company:


My client delivers technical support to membership and non-profit organisations. They are passionate about technology, and they aim to give efficient customer service and excellent IT support, as well as innovative fix solutions.


They are looking for a Service Desk Analyst to join their team in Surrey. The successful candidate will be an outgoing individual who is computer literate and has some customer service experience.




Main responsibilities will include:


  • Replying to inbound calls/emails, providing solutions as a 1st point of contact and escalating to management when necessary
  • Understanding and diagnosing technical problems at 1st level
  • Administration of services, portals, etc
  • Ensuring company policies and procedures are followed throughout
  • Efficient and time management and excellent customer service throughout




  • Excellent interpersonal skills
  • Experience working in a customer service environment would be highly beneficial
  • Some technical background would be preferrable





This is a great opportunity for a 1st line Support Analyst to join my client who are committed to offering an excellent workplace with flexible working, career progression (examples include Team Lead roles, 2nd line support analyst, other analyst roles within the company or move to other departments internally)


If this is of interest or you would like more information, then please get in touch and either call Anastasia at Dome Recruitment on 0208 2466 098 or email her at