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Head of Managed Services

Role:

This role is responsible for the entire Managed Services offer from defining and refining the appropriate commercial model, ensuring effective service delivery, nurturing managed services customers and achieving growth and retention.

 

Experience:

 

We are looking for applicants to have the following:

  • ITIL qualification to at least foundation level, or experience of working to ITIL practices
  • Commercial Management Experience ideally in an IT services environment
  • Strong collaboration, negotiation and influencing skills
  • A strong track record of client retention and service improvement
  • An understanding technology solutions and being able to articulate this to different audiences
  • The ability to inspire people and develop and motivate teams

 

 

Opportunity:

This is a fantastic opportunity to join a rapidly growing Microsoft Gold company

Technical Support Engineer

Technical Support Engineer

The role:

We’re looking for a Technical Support Engineer to join the global support team where you will liaise with members from Sales, Professional Services and Development to assist in resolving a wide variety of customer issues.

You will be the first point of contact for technical support queries, responsible for ensuring the success of customers by effectively providing dependable and timely resolution to their software and determine the best course for resolution. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world class technical support services.

Due to the position, we require that the successful candidate has had previous experience providing support directly to enterprise customers. He/she should have a deep understanding of Linux and have come from a Networking background.

Company description:

This global, growing organisation offers complete developer collaboration and agile project management tools to leading customers across a huge spectrum of industries. Enterprises across the globe rely on my client to help build and deliver digital products faster and with higher quality.

Essential experience required:

  • 2 or more years’ experience providing support directly to enterprise customers
  • Technical or Bachelor’s Degree in IT, CS or similar
  • Linux experience is essential
  • Deep understanding of Networking experience
  • Outstanding customer service skills
  • Strong analytics and problem solving skills
  • Ability to work in a team
  • Excellent written and verbal communication skills
  • Able to work well under pressure and prioritise accordingly
  • Organised and dedicated
  • Good attention to detail
  • Experience with Perforce, Git, or other version control software is desirable

Opportunity:

This is a fantastic opportunity for a Technical Support Engineer to join my client who are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded.