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Senior Repair Services Engineer

My client is looking for a Senior Repair Services Engineer to join their service division in Preston, this position is responsible for Repair Engineering management in the assigned region. My client produces, distributes and deploys mobile computers and tablets, barcode and RFID scanners and printers.



  • Supports New Product Introduction by ensuring all operations are ready to repair new devices as they are released to market. May include validation of the supplier’s repair process and ensuring all regulatory approvals and/or certifications have been obtained.
  • Prepares repair work instructions for all newly released products. Ensures tool and equipment have been qualified. Trains supplier engineering group on repair process for newly released devices.
  • Work closely with sustaining engineering teams to determine best methods to implement product design and process changes within the global repair depots.
  • ECN (Engineering Change Notices) – Manage the distribution and Implementation of service engineering change management ECN to global repair depots.
  • Participates as part of a team representing repair services organization to ensure all products meet design for service requirements
  • Leads cost reductions efforts as assigned
  • Acts as primary escalation for all Service Engineering activities in the region
  • Uses six sigma knowledge and approach to drive projects as assigned
  • Interfaces regularly with Key Customers analysing returns, recommending process improvement and overseeing improvement implementation

Qualifications & Experience:

Preferred Education: Bachelor’s degree. University degree (or degree in progress) in
an Electronic or Mechanical discipline.


Preferred Work Experience (years): 5-8 years

Key Skills and Competencies:

  • Must be proficient in the use of: MS Office, MS Access
    97, Minitab
  • Fluent English
  • Familiar with Quality Measurement Techniques – 5S,
    TQM, Six sigma project management
  • Experience with process auditing

Direct: +44 (0) 208 246 6095



IT Repair Technician


My client is a global leader within the High-Technology arena. With the most recognized brand in the automatic identification industry and the most complete product line, they are dedicated to transforming their clients’ business through innovative products, reliable services and – most importantly – their committed employees.



The repair centre’s core responsibility is to diagnose faulty returned products from customers, as well as to prepare new equipment ready for installs and various rollout programs. In this role, you will need to ensure all products are tested and prepared to the highest standard ensuring optimum reliability once delivered to customer sites.

This role would suit an enthusiastic and reliable individual with excellent multi-tasking skills, flexible, highly organised with a good knowledge of Android and Windows mobile devices. We are looking for a team player who is helpful and full of initiative and willing to learn and develop their own skills.



  • Test, diagnose and repair all products relating to company business.
  • Ensure correct software and/or firmware is used on all repaired equipment.
  • Follow test and repair procedures as instructed.
  • Document all repair work as required and ensure the stock inventory system is kept up to date for parts used.
  • Report any unusual faults that may need further investigation.



  • Proven proactive approach diagnosing software/networking faults with the ability to use initiative towards problem solving and trouble shooting.
  • Experience in a computer/software/IT support, field service or repairs/manufacturing environment.
  • The ability to prioritise work load as well as having the right attitude to react positively when working under pressure.
  • Analytical approach with the ability to consistently adhere to company procedures and practices through to ensuring all relevant paperwork is maintained and completed in a timely manner.
  • Computer literacy ideally proficient using Microsoft Office (Word & Excel).




This is a great opportunity to work with a very well established digital/tech company.  You will be a part of a young and dynamic team. You’ll have the opportunity to learn more, develop your skills and make further progression in your career.


If this is of interest or you would like more information, then please get in touch and either call Kinga at Dome Recruitment on 0208 246 6080 or email her at