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System Engineer

Contract Role – System Engineer- £400 per day – North England – 3 months initially

 

This role will ideally focus on the Mobile Computing and SW Integration part of the team with a strong focus needed around testing processes and procedures.

 

Overview

 

The System Engineer’s responsibilities will meet with my client’s Services Portfolio Strategy with focus on Software Integration Services incl. Software Architecture & Design, Data Analytics & Services, and Mobile Computing Solutions. The applicant must have started as a Software Solutions developer and done significant hands-on application/BI/Data development work and understand software methodologies.

 

Responsibilities:

 

  • Deliver Assess, Design and Deployment Services for Mobile Computing and SW Integration Solutions. Deliver complex business system solutions using my client’s products stand alone or integrated with third party product offerings.
  • Deliver Troubleshooting, Support and Training Services to direct customers as well as channel partners.
  • Create test plans/procedures and User stories
  • Software Defect Management
  • Act as an SME for technical changes on a delivered SW Solution to support rough order of magnitude quotes to customers and scoping of customer selected change requests.
  • Scope, review, and create functional and non-functional requirements.

 

Skills & Qualifications

 

  • Preferred Work Experience: 5+ years’ experience with a proven track record of Software Development / Testing / data development skills.
  • Ability to plan and perform major systems integration and test system hardware and software interoperability

 

Must have in depth knowledge of:

 

  • Mobile Computing and Mobile Computer Operating Systems with focus on Android based devices.
  • Programming languages and SW environments for mobile computer.
  • SQL, Oracle, IIS
  • Testing processes and procedures
  • Strong customer facing skills.
  • Experience with Mobile Device Management System such as Airwatch/Soti preferred.
  • Willingness to travel 60%.
  • ITIL v3/4 foundation nice to have

Account Manager

Job Description

 

Objectives

 

Reporting to the Head of Commercial Account Management, the primary function of this role is to drive the sales engagement for existing customers in the Commercial Sector in the UK. In addition this role is responsible for identifying and winning new customers to my client using initiatives to expand presence within the Commercial sector.

 

The successful candidate will be able to demonstrate dedication, drive and ambition with an ability to work comfortably in a dynamic environment. The candidate will need to apply themselves to a diverse range of tasks, including developing, leading and executing the sales strategy into the sector and ensuring every element of proposition is promoted, progressed and optimised.

 

The candidate must be highly organised and capable of prioritising workload based on the customer’s expectations. It is also important that the candidate demonstrates the necessary communication and interpersonal skills to interact with and present to customers at a high level. This position will require proven competent sales experience preferably within the communications/IT services sector. It will also require an understanding of the market place and the requirements of our customers.

 

Responsibilities

 

  • Growth, development and management of the existing account base.
  • Acquisition of new brand names to the Portfolio.
  • Manage customer relationships in order to grow and retain existing customer revenues.
  • Introduce, actively promote and sell new IT services from across the group portfolio to new and existing customers.
  • Performance will be measured against pre-defined targets for growth of the existing and new customer margin.
  • The Account Management role is to manage each assigned customer through regular contact by telephone, email, face to face customer review /re-sign meetings.
  • Prepare and submit all documentation relating to existing customer contracts to enable changes to be made as/when required.
  • Prepare and maintain on CRM a monthly forecast and pipeline reports to your direct report for inclusion in the sales forecasts.
  • Pro-actively manage defined customers to ensure that customer service expectations across the organization are being met.
  • Build new and maintain existing customer relationships.
  • Aid in the processing and prompt payment of invoices by your customer base
  • Manage and update customer records on internal CRM system and contract system
  • Being customer focused with an approach that is co-operative and flexible, whilst, maintaining a diplomatic and organized approach, even under pressure.
  • Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
  • Periodically review Security Policies – centrally hosted on the Intranet – to ensure full compliance with current legal, regulatory and company requirements.

 

Knowledge, Skills, Experience

 

  • Sales experience preferred within the communications/IT services sector.
  • Experience in creating, managing, negotiating and closing service contracts
  • An understanding of the market place and the requirements of our customers.
  • Clearly articulate how IT Solutions deliver Customer Business Value
  • Degree standard (desirable) OR significant demonstrable experience within the Commercial Sector.
  • Be able to establish consistent thorough pipeline management, of at least three times target in any given period.
  • Be able to deliver against all key commission plan targets (margin/order intake).
  • Be able to demonstrate clear sales ability with proven targets.
  • Be able to accurately forecast monthly commitment.
  • Enthusiastic and self-motivated
  • Excellent communication skills

 

Working Location/Environment

Field-based

Account Manager

Account Manager – £40,000 – £50,000 + Car + OTE – Nationwide

 

Objectives

 

Reporting to the Head of Commercial Account Management, the primary function of this role is to drive the sales engagement for existing customers in the Commercial Sector in the UK. In addition this role is responsible for identifying and winning new customers to my client using initiatives to expand presence within the Commercial sector.

 

The candidate must be highly organised and capable of prioritising workload based on the customer’s expectations. It is also important that the candidate demonstrates the necessary communication and interpersonal skills to interact with and present to customers at a high level. This position will require proven competent sales experience preferably within the communications/IT services sector. It will also require an understanding of the market place and the requirements of our customers.

 

Responsibilities

 

  • Growth, development and management of the existing account base.
  • Introduce, actively promote and sell new IT services from across the group portfolio to new and existing customers.
  • The Account Management role is to manage each assigned customer through regular contact by telephone, email, face to face customer review /re-sign meetings.
  • Pro-actively manage defined customers to ensure that customer service expectations across the organization are being met.

Knowledge, Skills, Experience

 

  • Sales experience preferred within the communications/IT services sector.
  • Experience in creating, managing, negotiating and closing service contracts
  • Demonstrate key relationships with market leading vendors such as Cisco, Mitel and
  • HP
  • Clearly articulate how IT Solutions deliver Customer Business Value

 

  • Working Location/Environment
  • Field-based

 

Opportunity

 

This is a fantastic opportunity for an Account Manager to join my client who are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded.

 

If this is of interest or you would like more information, then please get in touch and either call Joey at Dome Recruitment on 0208 246 6089 or email her at joey.cole@domerecruitment.com