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Customer Success Executive

The Role:

My client, a rapidly expanding SaaS company based just outside of Godalming, is looking for driven and articulate Customer Success Managers to help manage their account base of SME Clients.

Main Responsibilities

  • Be the primary point of contact for designated portfolio of customers across varied sectors and industries
  • Drive the overall customer relationship, acting as the customer advocate in the business
  • Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success
  • Establishing a trusted advisor relationship with the customer to drive continued value of our products and services

Knowledge, Skills and Experience Needed for the Job

  • 3+ years experience in a Project Management, Account Management or Customer Success Management role
  • Experience working in a SaaS environment
  • Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle
  • Experience within a fast paced, dynamic and entrepreneurial company

Required attributes

  • Excellent attention to detail.
  • Ability to work independently and as part of a team.
  • Must be organised and able to prioritise, multi-task, work under pressure and to deadlines.
  • Proactive, motivated, calm and show initiative.
  • Friendly with a good sense of humour.

The Opportunity:

This is a fantastic opportunity to join a vibrant team with a “work hard, play hard” attitude. The company is offering 3 days a week in the office when normality returns, with the other two working from home.