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1st Line Support Consultant

Company description:

This is a great opportunity to join a friendly, growing, IT managed services company who support organisations with a range of IT, Cybersecurity and Cloud services.

The role:

We’re looking for an experienced and enthusiastic 1st Line Support Consultant to work as part of a friendly support team to act as the first point of contact for all customer queries.

You will deal with a variety of users and businesses, from small to large, corporate to charity, IT savvy to the technically challenged and help resolve technical queries raised by phone, web or email. This genuinely is a great opportunity for someone who is hungry for a career in IT.

On a day to day basis you will:

  • Help clients with any tech question they need to raise, by phone, web or email.
  • Manage your own case load, answer issues within a defined SLA, escalate calls within the 1st, 2nd and 3rd line tiers, and liaise with third parties to find a speedy resolution to client’s issues.
  • Research issues for which you don’t have an immediate answer.
  • Work alongside the wider team, to manage client issues that might need input from other stakeholders.

You will ideally have:

  • Experience of working in a professional IT team or service provider
  • The ability to be self motivated and highly organised.
  • The ability to keep it simple
  • Experience of dealing with a wide range of tech products, from PC to server, printer to firewall, Operating System to Security software.
  • The ability to remain calm and to make clients feel that they are important

This genuinely is a great opportunity for someone who is hungry for a career in IT.

Private Client Stockbroker

Due to impressive and sustained growth a Level 4 IAD qualified Stockbroker required to join the Retail Advisory team at my client, a leading, independent stockbroker and corporate brokerage.

 

The successful candidate will draw upon their previous experience to manage an existing, established portfolio of private HNW clients primarily advising on FTSE 350 equities. The ideal candidate will have a minimum of two years’ experience in a similar advisory position.

My client has built up a strong reputation in Surrey and the Home Counties based on their straightforward and honest approach to investing. They value their employees by creating an environment that promotes a sensible work/life balance alongside a full range of additional benefits.

Applications from candidates currently working as a: Stockbroker, Senior Broker, Sales Executive/Broker or Equity Sales Trader are particularly welcome.

 

Key Responsibilities

  • Advising primarily FTSE 350 equity investment opportunities to existing HNW clients.
  • Updating and monitoring HNW clients on their investment portfolios and developing existing and new client relationships

 

Skills & Experience

  • RDR / IAD / CISI Level 4 or above qualification is required
  • In-depth understanding of the current financial and investment markets
  • At least 2 years’ experience in an advisory stockbroking position
  • Natural sales ability with excellent client relationship and communication skills
  • Meticulous attention to detail and exceptional planning and organisational skills
  • Confident when communicating with HNW/UHNWs in person or over the phone
  • Fluent at describing and understanding UK markets, explain the benefits and risks specific to the clients’ objectives and needs.

 

This is a fantastic opportunity for an experienced Private Client Stockbroker looking to avoid commuting into London whilst continuing to use their experience in a client-focused role as part of a dynamic, knowledgeable team. Apply now!

Joey – joey.cole@domerecruitment.com / 0208 246 6089