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City Designer

Buckinghamshire / £45k + 10 bonus

The Company

One of the UK’s leading alternative provider of fibre infrastructure. They deploy the next generation of digital infrastructure to the public sector, businesses community, mobile operators and homes.

My client is disrupting the stagnant UK telecoms market and helps the digital economy. With bold plans, and partners signed up, to deploy fibre direct to million homes and businesses, they will soon be transforming the digital capabilities of towns and cities up and down the country.

Job Purpose 

The City Network Designer owns the complete FFN Design for a designated City – from Design inception, through to build completion and any subsequent overlay network designs post build.

The Job holder will interact with the Pre Sales Team, CGIS Team, Core Network Design Team, Comsof, TEC Projects Team, the designated Design Partner and the In-City Planners

Key Responsibilities 

• Engage with the Pre Sales team to ensure that all known FFN overlay opportunities that are likely to be won are included within City Designs.
• Obtain completed Workspace from GIS Team
• Annotate City Design with the agreed City Boundary
• Define Fibre Exchange boundaries within larger Cities as appropriate
• Handover Design to the TEC Projects team to complete FEx High-Level Designs, Desktop Feeder Designs and to set Comsof Fiber Workspace ‘Divisions’
• Review and sign off completed TEC Projects Design for City High-Level Designs, Feeder Design and Workspace ‘Divisions’
• Issue completed Design to designated Design Partner (DP) to complete detailed Primary Node (PN) and Secondary Node (SN) designs
• Review and sign off completed DP Designs for all PNs and SNs within the City
• Issue completed Feeder, POP, PN & SN Designs to In-City Planners and City Build Team
• Provide technical and planning support for all aspects of detailed Fibre Exchange Area Designs to the City Teams through the planning and build phase of each FEx and also for all subsequent in life changes post network build.
• Provide technical and planning support for all aspects of detailed Fibre Exchange Area Designs to Design Partner through the planning and build phase of each FEx.
• Complete designs any PSN or other FFN overlay designs, engaging with the Pre Sales team to ensure that designs comply with the end clients requirements.
• Provide technical and planning input to the operational evaluation of new business network service proposals, that are aligned to FFN Cities.

Knowledge & Experience 


• GIS skills – QGIS and Comsof Fiber
• Detailed understanding of CF FFN Architecture or equivalent
• Detailed understanding of all aspects of civil route planning – in an FTTH context
• Detailed understanding of all aspects of UG fibre planning – in an FTTH context
• Detailed understanding of all aspects of AERIAL fibre planning – in an FTTH context
• Full understanding of Local and National Authority regulations with respect to civil engineering works.
• Ability to produce detailed Site survey packs, Wayleave packs and Network construction Job Packs (both External & Internal)
• Competent GE Smallworld user.
• Competent MS Office user.


• Awareness of Other Licensed Operators (OLO) Networks


• GIS training
• Have completed Technical training with an Other Licenced Operator (OLO) or equivalent Contractor.
• Educated to HND/NVQ Level 4 (or equivalent) in relevant subjects.
• Full clean driving license


• Commercially and financially aware
• Adaptable
• Excellent communication skills
• Time management skills


This is a fantastic opportunity to work with a strong and well-established company designing the next generation of fibre network for fast internet!


If this is of interest, please call Debs on 02082466076 or email her on

Customer Experience Specialist

Up to £50k + car allowance + benefits
High Wycombe

The company
Our client manufactures and sells hardware and software business solutions to public and private sector through marking, tracking and computer printing technologies.

The role:
As the Customer Experience Specialist you will act as the primary contact overseeing customer satisfaction for global accounts across the UK and Ireland.
You will be responsible for managing the post-sales relationship and become the trusted advisor enhancing the customer experience with company services and products.


  • Leading regular customer and partner meetings to review service plans and recommends improvement to services
  • Advising clients and introduce client to new offerings / upsell to assist client in solving business problems
  • Deliver cost reduction goals and demonstrates ownership of revenue goals
  • Interpret data provided by the customer and provide regular updates to management to help drive effective business decisions
  • Ensure territory/vertical readiness for new product and offer launches
  • Negotiate and drive large service contract renewals to completion, utilising pricing and service offerings

Key Skills and Competencies:

  • Minimum of 5 – 8 years of experience in a similar position
  • Strong communication skills
  • Good working knowledge of Microsoft Word, Excel and Outlook
  • Excellent customer service
  • Solid professional work behaviours (attendance, teamwork, time management)
  • Able to demonstrate an understanding of key financial factors
  • Intermediate to advanced skills in delegation and follow up
  • Ability to design and deliver reports for clients

This is a fantastic opportunity for a Customer Experience Specialist to join our client who is committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded.


Customer Sales Support Specialist

Fixed Term Contract till Jan 2020


A global leader in enterprise asset intelligence, designing and marketing speciality printers, mobile computing, data capture, radio frequency identification products and real-time locating systems.

My clients have a great opportunity to join their successful OEM Sales team as a Customer Sales Support Specialist for the EMEA region. This is a fixed term contract until January 2020 and you will be supporting the international team with key sales deals, updating SalesForce to support monthly sales forecasting, invoicing and producing quotes. You will have regular phone and email contact with the key partners and distributors across Europe.

This is a great time to join as they continue to grow and re-invest in their employees and R&D into new and emerging technology.


    • Provide support and enablement of the team to achieve the OEM EMEA Design Win, Booking and Revenue goals
    • In conjunction with the sales team, interfacing with our distributors and partners to support requests for pricing – Price Concession management and quoting, product information requests etc.
    • Initial handling of inbound lead enquiries and working with the team to determine the best way to proceed these to maximize our chances of winning
    • Support the team with forecasting and attend weekly forecast review calls and team calls
    • Liaising with other departments who provide key support activities to the OEM Team: Marketing, Supply Chain, Legal, Product Business Unit/s, Engineering and Support
    • Input into the OEM EMEA Marketing planning process
    • Input into the continuous improvement process discussion for OEM EMEA – maximize selling time, increase revenue, optimize operating procedures of the sales team
    • Attend regular OEM EMEA meetings e.g. Quarterly Business Reviews (QBR), as well as companywide meetings such as Sales Kick-Off (SKO) Regional Partner Summits (RPS’s) etc.
    • Occasional attendance to customer partner meetings and events
    • Assist with the proactive approach to collaboration within the wider company
    • Training / Systems – Ensure full awareness of the commercial product offering, attend and complete online training tools as they become available in a timely manner.


    • Minimum 1 years’ experience in a sales support or similar position
    • Excellent communication skills – both written and verbal
    • Fluent in English – Other languages are of benefit but not a necessity
    • Able to establish and build remote touch relationships and be customer focused
    • Analytical skills
    • Product knowledge
    • Self-management – a self-starter, motivated and organized and be able to work on their own but as part of a wider team that is spread over multiple countries
    • Flexible in approach
    • MS Office including Excel and PowerPoint and experience of SFDC (Salesforce) is desirable

If this is of interest to you, please get in touch with Fluke on 0208 246 6077 or email your up to date CV to

Data Analyst – £35k (12 months Fixed Term Contract)

I’m recruiting for a Data Analyst for a global technology company.

As the Data Analyst sitting within marketing you will work as part of an incentive reward programme and co-marketing funds team.

Responsibilities will include: –

  • Supporting the Channel and Distribution Marketing teams with detailed analysis to support the annual allocation strategy in support of business growth.
  • Assisting the teams in optimizing fund utilization and ROI.
  • Quarterly/Monthly Activity Analysis: Produce a report or dashboard leveraging data to gain insights and increase visibility to our marketers, our sales teams, and our BUs about the spend and activities.
  • Work closely with Finance and Channel and Distribution Marketing teams to keep program budgets in alignment with annual and quarterly plans.

Key skills required: –

  • Power BI & strong Excel skills.
  • Dashboard creation.
  • Analytical.
  • Leverage marketing data and analytics to support informed business decisions.
  • Ability to analyze and assess sales/market/marketing data.
  • Knowledge on tracking metrics, reporting, analysis and recommending a course of action.

If the opportunity is of interest please don’t hesitate to contact me for more details – or call +44 (0) 208 246 6071

Data Analyst – £32k + benefits

I’m recruiting for a Data Analyst for a global leader within the high-technology arena.

Sitting within the Financial team, responsibilities will include overall tracking of claims through to payment and at the end of each month ensure that any unpaid outstanding claims are accounted for correctly for revenue reporting purposes.

Responsibilities will include: –

  • Working with Processing Analyst(s) to ensure credit notes are raised timely to distributors
  • Build key working relationships with distributors when dealing with queries/invalids and set clear rules/communication terminology for them and guide them to improving quality of reported data and improve throughput/cycle time of processed claims. Escalate issues as appropriate.
  • Build checks and balances into the rebates process to avoid overpayments and/or over/under accrual situations. Check integrity of spreadsheets at all times and introduce suitable controls that support internal and external audit scrutiny
  • Provide a forecast of weekly rebates to be processed
  • Provide analytics including volume of transactions, root cause invalid claims, analysis of rebates paid by type of discount (Price concessions, promotions, pass through rebates, demo)
  • Proactively look at ways to improve/automate the process and reduce cycle time for processing rebates.

Key skills: –

  • Advanced Microsoft office skills, extremely proficient in Excel with the ability to handle and maintain the integrity of spreadsheets containing many thousands of lines and strong analytical skills
  • Comfortable with a fast-paced and rapidly changing environment

If the opportunity is of interest please don’t hesitate to contact me for more details – or call +44 (0) 208 246 6071